Do you face challenges being understood over the telephone? Frustrated with having to repeat the spelling of your name? Perhaps English is your second language? This course is for you!
Teaching you the power of the Phonetic Alphabet - to enable you to clearly convey critical information over the phone, accurately, every time.
Learn the skills to be heard and understood over the phone - to government agencies, utility companies, booking appointments, speaking to your bank and so much more.
This course, gives you the knowledge and skills, for any and all.situations, where accurate details (such as your name, physical address and email address etc) are paramount.
Not only does this course provide you a Professional Development opportunity for your resume, it also provides you with skills for life, that will guarantee to make your telephone communications more effective.
Units Delivered
The following units will be included in your certificate: